Human Capital Learnership Programme 2026/2027

Position Type: 12-Month Learnership (Fixed-Term)

Cluster: Metropolitan Life (Operations Role Family)

Reference Number: MMH260909-3

Start Date: October 2026

Programme Overview

Metropolitan Life, a brand with a 127-year legacy in South African financial services, is offering an exciting entry-level opportunity for unemployed South African youth through its 12-Month Human Capital Learnership Programme.

Based in Hatfield, Pretoria, this structured workplace initiative is tailored for individuals interested in pursuing a career within sales, customer administration, human capital, and insurance financial services.

Selected participants will complete a formal Wealth Management NQF Level 4 qualification while acquiring hands-on, practical workplace experience. Working alongside seasoned financial experts, learners will develop foundational knowledge in client service, operational administration, and retail insurance solutions.

Key Duties & Operational Responsibilities

• Academic & Practical Training: Complete all theoretical modules, workplace assignments, and practical assessments required for the Wealth Management NQF 4 qualification within specified timelines.

• Client Service & Query Resolution: Attend to internal and external customer queries professionally, ensuring high standards of service delivery aligned with brand service level agreements (SLAs).

• Document Management & Administration: Collate, compile, verify, and distribute business documentation, reports, and administrative records accurately.

• Stakeholder Routing: Screen incoming inquiries, route complex issues to relevant department specialists, and track resolutions to maintain smooth operational workflows.

• Office Administration: Maintain accurate record-keeping systems and adhere to corporate office standards and administrative controls.

Minimum Entry & Eligibility Requirements

Applicants must satisfy all of the following criteria to be considered for screening:

• Educational Qualification: Grade 12 (Matric) certificate or an equivalent NQF Level 4 qualification.

• Age Limit: Must be between 18 and 34 years old at the start of the programme.

• Citizenship: Must be a South African citizen by birth.

• Employment Status: Must be currently unemployed and not participating in another formal learnership or full-time study scheme.

• Employment Equity: Open to South Africans from designated previously disadvantaged groups. Applications from persons living with disabilities are strongly encouraged.

Core Skills & Behavioral Competencies

• Time Management & Planning: Strong organizational skills with high attention to detail and an ability to prioritize administrative tasks.

• Numerical & Analytical Aptitude: Basic numerical reasoning capabilities necessary for processing insurance documentation and financial concepts.

• Communication: Excellent verbal and written English communication skills for effective stakeholder engagement.

• Computer Literacy: Practical proficiency in standard office productivity tools (Microsoft Word, Excel, Outlook).

About Metropolitan Life

As a key division of Momentum Metropolitan Holdings (MMH), Metropolitan provides accessible financial wellness, funeral cover, health, savings, and retirement solutions to millions of clients across South Africa and 12 other African countries.

Candidate Application Checklist

Before submitting your application via the official Momentum Metropolitan careers page before 14 September 2026, ensure your application includes:

1. Certified Qualification: Legible certified copy of your Matric / NQF 4 certificate.

2. Identity Verification: Certified copy of your South African Identity Document (Smart Card or Barcoded Book).

3. Updated CV: Clear summary highlighting your communication skills, software knowledge, and current location details in Gauteng.